FREQUENTLY ASKED QUESTIONS
What is One Soul Pickleball?
OneSoulPickleball.com is an online retailer featuring conscious pickleball apparel including t-shirts, sweatshirts, caps, mugs, totes and much more! We offer products with consciousness because consciousness is everything.
How do your products fit?
Most of our products fit true to size but for some of our women's products we suggest ordering a size up or going with a Unisex alternative. Sizing charts are on most of the product pages.
Do you offer any discounts for your products?
The best way to stay up to date on offers is to subscribe to our newsletter below. To subscribe, just fill out the short form at the bottom of this page! We're constantly running special offers and sales deals.
SHIPPING AND RETURNS
What are the rates for shipping?
We offer flat rate shipping tiers based on the weight of your order. The majority of orders in the US will have a shipping cost of $5.95. We offer free shipping in the Continental USA and Canada for orders of $100 and more.
How long will it take for my shirts to arrive?
All of our products are printed to order, meaning we don’t keep an inventory of every SKU available. Typically it will take about 2 business days or less for orders to print before leaving the production facility. In total you should expect about 10 days to receive your order but if you need your shirts for a special occasion we suggest allowing at least two weeks in case there are any delays.
How do I track my package?
You will get an email once your order ships. If you don’t receive this in a reasonable time frame please contact us.
I made a mistake with my order, how do I change it?
There is approximately a 12 hour window which order can be edited prior to production and fulfillment. Fulfillment is an automated process, so please let us know immediately.
What if I need to cancel my order?
To cancel an order, you must let us know within 12 hours of when your order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
What if I need to make a return/exchange?
If you would like to return your items you may do so for store credit within 14 days of when your order was received. Please check out our returns and exchange policy.
What if I need a refund?
Typically we only accept returns for store credit however we want to make sure you are happy with our products. If you receive an item that is damaged or defective please let us know and we will be happy to get you a replacement.
What if I have a great idea for a design?
If you have an idea for a conscious pickleball shirt you would like to see in our store please let us know. We appreciate this very much. We also offer custom design apparel for your club, tournament or special event. See Create Custom Apparel.
How can I become a brand ambassador for One Soul Pickleball?
We are always looking for people who like our products and want to help promote consciousness. Please Contact Us!